On the tour it was pleasant, fun, interesting. On the Operator not good. We cruise quite a lot and I have some mobility issues so I really look, find and enjoy Tuk Tuk tours wherever we can.
Before I made the reservation I asked for two things. Whether they would pick us up at the ship and whether they would be able to take my walker in the vehicle."They", (which we'll get to in a moment) said yes to both. Fine. I sent in my deposit. Never hearing from them I assumed that my conditions would be met. They, nicely BYW, sent me a reminder confirmation about 5/6 days before the tour. Getting that I tried to contact them to assure that they would pick us up at the ship. They didn't answer the phone, tried again got a message in French, ??, sent them an e-mail. No answer. Now we're on the day of the tour. I figure, (hope) that whey will meet us at the ship, Wrong. So we get on a shuttle but to take us into the city center from which again try to call. Takes 2/3 attempts and finally get an English message and get connected to the "Offricine de Tourisme Marseilles" Tell them the problem, tell them where we are, (which was a ship bus terminal from all the ships) and am informed that they will call the TukTuk operator and call me back in a few minutes.Well that's the problem. You aren't dealing with the Operator your dealing with a Bureaucratic office. The few minutes that they promised to have us picked up turned into about an hour. That, unfortunately we think was that the driver was only on the job a week and perhaps wasn't familiar as to where we were.
After that we had a lovely tour, cut short due to the delay.

On the tour it was pleasant, fun, interesting. On the Operator not good. We cruise quite a lot and I have some mobility issues so I really look, find and enjoy Tuk Tuk tours wherever we can.
Before I made the reservation I asked for two things. Whether they would pick us up at the ship and whether they would be able to take my walker in the vehicle."They", (which we'll get to in a moment) said yes to both. Fine. I sent in my deposit. Never hearing from them I assumed that my conditions would be met. They, nicely BYW, sent me a reminder confirmation about 5/6 days before the tour. Getting that I tried to contact them to assure that they would pick us up at the ship. They didn't answer the phone, tried again got a message in French, ??, sent them an e-mail. No answer. Now we're on the day of the tour. I figure, (hope) that whey will meet us at the ship, Wrong. So we get on a shuttle but to take us into the city center from which again try to call. Takes 2/3 attempts and finally get an English message and get connected to the "Offricine de Tourisme Marseilles" Tell them the problem, tell them where we are, (which was a ship bus terminal from all the ships) and am informed that they will call the TukTuk operator and call me back in a few minutes.Well that's the problem. You aren't dealing with the Operator your dealing with a Bureaucratic office. The few minutes that they promised to have us picked up turned into about an hour. That, unfortunately we think was that the driver was only on the job a week and perhaps wasn't familiar as to where we were.
After that we had a lovely tour, cut short due to the delay.

Our tour guide and Driver was very nice. But his English was very bad. We could not understand anything he said.

What a wonderful way to see the city. We were met a the center of the marina area.
The city of Marseille is much larger and more spread out than expected. The cathedral is quite a ways
away and at a significant elevation so this afforded us a way to see that and sights in town as well.
The price was very reasonable with a guide providing some historical background along the way.

Aucune perte de temps et un circuit qui fait découvrir l’essentiel de Marseille avec les commentaires de notre guide chauffeur

Excellente activité à faire en famille surtout quand il y a une personne âgée ou à mobilité réduite. Très bon accueil à l'Office du tourisme pour les renseignements préalables et ensuite avec notre guide une jeune femme dont malheureusement j'ai oublié le prénom, qui était très sympathique et efficace et disponible.circuit de 2 heures au départ de la Canebière avec un tour essentiel du centre de Marseille : vieux port, quai Rive neuve, monument de l'armée d'orient (où un petit arrêt aurait été bienvenue) car vue sur les îles du Frioul, port de pêcheurs du Vallon des Auffes, corniche Kennedy, montée jusqu'à Notre Dame de la Garde et déposés devant l'ascenseur pour un arrêt de 1/4 h qui permet de profiter de la vue et de se recueillir à l'intérieur de la basilique puis redescente par le trajet de l'aller. Ensuite vieux port Hôtel de Ville, Fort St Jean, passage au dessus du Mucem et de la toute nouvelle grotte Cosquer pour arriver devant la cathédrale de La Major surplombant les quais de La Joliette et La Vieille Charité. Montée au quartier du Panier avec ses petites ruelles étroites, fleuries et vivantes car plein de petits bistros, restaurants sous les terrasses. Retour sur le vieux port. Je recommande cette activité avec des personnes à mobilités réduites. Seul bémol, le lieu de rendez-vous n'est pas assez signalé, un petit panneau "tuk tuk" serait le bienvenu. Il y a eu un retard d'une 1/2 h à cause de la circulation du samedi matin très intense, mais nous avons reçu l'information sur mon téléphone. Sans hésitation je referai cette balade même plus longue (jusqu'aux plages du Prado).

This was a wonderful way of seeing Marseilles and it provided an insight which I would not be able to achieve by myself during a short stay. Our Guide Benedict was informative and very pleasant to deal with. A truly memorable experience of an amazing city. Highly recommend.